SHIPPING

House of Homer uses USPS Priority and UPS Ground for all domestic orders.

Items will be shipped from Los Angeles, California. All orders placed online Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays. Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.

House of Homer uses DHL, USPS, UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.

A confirmation email will send once your order has been placed. A Shipping Confirmation email will notify when the order has departed our facility and will provide tracking details.

 

RETURNS

If for any reason you are not happy with your purchase, we will accept returns or exchanges in their original condition within 14 days since you received your order. We offer free return shipping. Unfortunately, we don't offer free return shipping for international customers.

To begin the return process email: returns@byhomer.com

Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.

Questions or concerns - please call or email us using the contact info below:
1 323 902 6606
hello@byhomer.com